Friends Genpact Hiring For Voice Process in Hyderabad & Gurgaon location.
In this article we provide you all the complete information about the required criterias such as Educational Qualification, Job Profile, Responsibility and Apply process etc.
Genpact Hiring for Customer service: Voice roles (English) In Hyderabad / Gurgaon Result awaited candidates can also apply.
Role Details:
- Industry type : BPO / Call Centre
- Department : Customer Success, Service & Operations
- Role : Customer Success, Service & Operations - Other
- Role category : Customer Success, Service & Operations - Other
- Employment type : Full Time, Permanent
- Education : Any Graduate
- Work Location: Hyderabad / Gurgaon
- Experience: 0-5 year (Result awaited candidates can also appear for interview)
- Shifts: Flexible with any shift
- Languages Known: English
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Minimum qualifications
- Graduate (Any Discipline except Law)
- Freshers are eligible (Result awaited candidates/ 2024 pass-outs are eligible)
- Candidates upto 5-year experience in voice process are eligible
Preferred qualifications
- Effective probing skills and analyzing /understanding skills
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on
- a flexible schedule (including weekend shift)
Apply Link : Click Here
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